For veterinary clinics and animal hospitals
Pet owners research their vet like a family doctor. We keep your profile impeccable across every platform that matters.
Choose what you need removed
Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days. Google, Yelp and the sites we file with make the final decision.
Not sure which one applies? Get a free veterinary clinic audit first
ToS-based
Every removal we file for a veterinary clinic cites a documented platform policy violation. No volume outreach, no fake reviews.
30 / 90 days
The upfront refund windows for a veterinary clinic: 30 days for Google and 90 days for Yelp and other platforms.
$0 today
Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. No claim or form needed. We review and issue it within 5 business days. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
The stakes
The digital front door to every veterinary clinic is its review profile. Here's what's at stake.
3x
as much research vs. human healthcare
Pet parents read every review, especially the recent 1-stars.
$1,800
average LTV of a new patient
Each filtered listing costs you real, recurring revenue.
1 grief-driven review
can cascade for weeks
We help you respond compassionately, and remove reviews that cross the line into defamation.
How buyers decide
The crisis card above notes pet owners do three times the research they do for their own care. They read every recent review, and they read the one-stars first, because the fear they carry is a clinic that hurts an animal or runs up a bill while it does.
The emergency search
A pet owner searching at night for an emergency clinic reads the rating, then the newest review, then calls. A grief-driven one-star describing a pet that died, even one the clinic never saw, is the review that decides that call.
The upsell accusation
Reviews claiming a clinic pushed unnecessary tests or held a pet 'hostage' over a bill are the specific accusations that spread. Many come from people who called for a price and never brought the animal in.
The named-vet attack
Reviews that name an individual veterinarian or technician and accuse them of cruelty are read as testimony and shared in local pet groups. Unsupported accusations against a named person are a harassment matter under platform rules.
Clinic Revenue Loss
Enter your rating and review counts. We score your profile against the 4.7★ threshold buyers use to filter, then show the revenue that may leak out below it.
Self-pay visit is worth about $157 in revenue.
Average self-pay fee for an individual session.
Pre-filled with veterinary benchmarks. Adjust to match your numbers.
Yelp or a harmful link instead?Yelp review removal — $697Harmful link removal — $497
Sources
Annual revenue at risk for each veterinary job type, using the rating, review counts and lead volume you entered.
| Job type | Annual revenue at risk |
|---|---|
| Self-pay visit | $5,109 |
| Insurance-reimbursed visit | $3,970 |
Annual revenue at risk at every star rating from 3.0 to 4.9 for self-pay visit, with your rating and the 4.7★ cutoff marked.
| Star rating | Annual revenue at risk |
|---|---|
| 3.0★ | $10,971 |
| 3.1★ | $10,472 |
| 3.2★ | $9,985 |
| 3.3★ | $9,508 |
| 3.4★ | $9,037 |
| 3.5★ | $8,573 |
| 3.6★ | $7,995 |
| 3.7★ | $7,443 |
| 3.8★ | $6,910 |
| 3.9★ | $6,318 |
| 4.0★ | $5,754 |
| 4.1★ | $5,109 |
| 4.2★ | $4,512 |
| 4.3★ | $3,850 |
| 4.4★ | $3,178 |
| 4.5★ | $2,463 |
| 4.6★ | $1,722 |
| 4.7★ | $914 |
| 4.8★ | $424 |
| 4.9★ | $424 |
Annual revenue at risk today next to the share this model treats as recoverable. It is the model's estimate, not a guarantee of any outcome.
| Measure | Annual amount |
|---|---|
| Lost today | $5,109 |
| Recoverable (model) | $3,065 |
| Residual after removal | $2,044 |
What the number above means
The crisis card above puts a new veterinary patient's lifetime value at $1,800. A family that reads a false review and chooses another clinic takes years of wellness visits, vaccines, dental cleanings and the eventual surgery with them.
Stop the leak at the review that causes it
One flat fee per item. Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. No claim or form needed. We review and issue it within 5 business days. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. The platform makes the final decision.
Start Google Review Removal — $397Start Yelp Review Removal — $697Start Harmful Link Removal — $497Full coverage
We actively monitor, safeguard, and scale your veterinary clinic's digital footprint across every high-intent directory.
Google Business Profile
First-stop research for every new pet owner in your service area.
Remove a Google review, $397Nextdoor
Neighborhood referral loops for local practices.
Nextdoor removal is reviewed case by case.
See If You QualifyCommunity amplification and post-visit sharing.
Facebook removal is reviewed case by case.
See If You QualifyHow the work gets done
The Reputation Medics full-service solution suite for veterinary.
24/7 Review Monitoring & Alerts
Instant Slack, SMS, and email alerts the moment any veterinary location is reviewed, so nothing simmers before you can respond.
AI-Assisted, Brand-Voice Responses
Every response is drafted in your brand voice, reviewed by a human strategist, and calibrated for veterinary buyers reading between the lines.
ToS-Compliant Removal Escalations
We identify defamatory, fake, or ToS-violating reviews and drive them through a documented appeal, escalation, and legal-referral pipeline.
Review Generation That Converts
Post-visit review invitations timed to your veterinary workflow: automated, personal, and consent-based.
Buyer psychology
When choosing a veterinary clinic, consumers weigh authentic, high-volume reviews as the deciding signal between you and a competitor a single click away.
Recency wins
Buyers weigh reviews from the last 90 days most heavily. A stale 5-star profile still loses to a competitor with fresh momentum in veterinary.
Volume signals safety
Prospects use raw review count as a proxy for legitimacy. Below 25 reviews, most local buyers filter your listing out entirely.
Response builds trust
How you respond to a 1-star review says more than the review itself. Silence reads as guilt, measured accountability reads as leadership.
One bad review, filtered forever
A single unaddressed 1-star can suppress veterinary local pack rankings and cut click-through by 30% or more.
Compliance-first
Every workflow, from response to removal filing, is built to keep your Veterinary business on the right side of platform policy and consumer-protection law. We never post fake reviews, incentivize ratings, or violate directory terms.
The rules that apply to you
Every statement below is sourced. Read them before you decide how to handle a review.
45 CFR 164.508
Confirming that someone was or was not treated, in public, is a disclosure of protected health information under the HIPAA Privacy Rule. A practice can post a neutral invitation to talk privately and nothing more, so the accusation stands on the profile until the platform acts on a policy report.
Third-party detail
Reviews that name or describe a different patient, or attach a photo of someone else's result, break the personal-information rule Google publishes for Maps contributions. For a veterinary clinic these are among the cleanest filings, and the report can flag the violation without repeating the private detail.
Source: Google Maps Help
16 CFR Part 465
Since October 21, 2024 the FTC rule on consumer reviews bans fake reviews, insider reviews presented as customer reviews, and paying for positive or negative reviews, with civil penalties available per violation. For a veterinary clinic that leaves two lawful moves: earn real reviews, and report the ones that break platform policy.
Source: U.S. Federal Trade Commission, 2024
Policy grounds only
Google's own help documentation says any review can be reported but only content that violates its policies is eligible for removal. That is why a case starts by matching the wording to a named policy: fake engagement, off topic, impersonation, harassment, personal information or conflict of interest.
Source: Google Business Profile Help
Timeline
Nothing here is a promise of removal, because that decision belongs to the platform. Most Google removals take 7–21 days; Yelp and other platforms typically take 60–90 days. Complex cases use a Custom Care Plan with their own timeline.
Day 0 · Free scan and eligibility read
We pull the live review or page from Google and Yelp and Nextdoor, quote it verbatim, and say which policy it breaks. If nothing breaks a rule we say so and take no fee.
Days 1-3 · Filing without patient information
The report shows the platform why the content breaks its rules without naming a patient or describing treatment, because confirming care publicly is itself a disclosure. What proves the reviewer was never treated stays in the file, not on the profile.
Platform moderation
Google evaluates reports against its prohibited and restricted content policy; most Google removals take 7–21 days. Yelp and other platforms typically take 60–90 days. The platform decides the timing.
Days 10-21 · Appeal where the first report is declined
A declined report is not the end. Google provides an appeal route for reviews it decides to keep, and a second filing that cites a different policy ground and better evidence is often what moves it.
Day 30 (Google) / Day 90 (Yelp & other platforms): refund deadline
Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. No claim or form is required. Refunds are issued within 5 business days of the deadline.
Before you start
The start form takes a few minutes if you have these four things in front of you. Nothing else is required to open the case.
The exact link to the review or page
On Google, open the review, use the three-dot menu and choose Share to copy its direct link. On Yelp, use the share icon under the review. For a harmful page, paste the full URL from the address bar.
Your business name exactly as it appears on the profile
Copy the clinic name from the Google listing. Hospitals with a separate emergency or specialty listing need the case opened on the one that carries the review.
Why the item breaks the platform's rules
One or two sentences is enough. Typical grounds for a veterinary clinic: the reviewer never brought an animal in, the review is about a different clinic, a former employee posted it, or it accuses a named veterinarian of cruelty with nothing behind it.
Your preferred payment option
Pay upfront: $397 for Google, $697 for Yelp, or $497 for another site or harmful link. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days.
Job-type economics, the grounds a case gets filed on, what to have ready, and every source behind the numbers on this page.
Read the Veterinary guideIf the person was a client and the review describes their experience, however painful, it is not removable and we will not file against it. If the review accuses a named veterinarian of deliberate cruelty, describes events that did not occur, or came from someone whose animal was never treated here, there are reportable elements. The free scan will tell you plainly which case you have.
Often, yes. A phone quote is a thin basis for a review, and a review describing treatment that never happened fails the genuine-experience rule. We file it on that basis with a note that no patient record exists.
A page or article ranking for your clinic's name is a harmful link case at $497. Removal is not always the right tool for a factual news story, and the free scan says so. Anonymous accusation pages, scraped complaint sites and copied posts often do have a removal route.
Most Google removals: 7–21 days. Yelp and other platforms: typically 60–90 days. The platform decides the timing. Complex cases involving defamation, legal escalation, coordinated attacks, or many items across platforms are quoted individually through the Custom Care Plan, with their own timeline.
No. We only pursue reviews that violate a platform's Terms of Service: fake, off-topic, defamatory, extortive, or conflict-of-interest. Legitimate complaints are addressed via a response strategy, not deletion.
Yes. Every workflow (outreach, invitations, responses, removal appeals) is aligned with the FTC Endorsement Guides and each platform's ToS. We keep audit-ready logs of every action.
Pay upfront: $397 Google, $697 Yelp, or $497 other sites and harmful links. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days.
We escalate through documented appeal channels. Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
Every statistic cited inline on this page is drawn from the following industry sources. Citations remain inline alongside each figure so context stays with the claim.
Confirming that someone is a patient, or referencing their treatment, in a public reply is a disclosure of protected health information without authorization. This is why a clinical reply is not a safe answer to a false review.
The policy list a removal report has to cite: fake engagement, off-topic content, impersonation, harassment, personal information and conflicts of interest.
Federal rule effective October 21, 2024. Bans fake or AI-generated reviews, reviews by insiders presented as customers, and buying positive or negative reviews. This is why removal has to be argued on policy grounds instead of countered with bought reviews.
Google's own documentation of the report route: any review can be reported, only reviews that break a content policy are eligible for removal, and the decision is Google's.
Yelp states that reported content is evaluated by its moderators and that the evaluation may take several days, with an email sent when it is done.
Confidential Veterinary reputation audit
Not sure whether the review or page qualifies, or dealing with more than one item? A senior strategist reviews your presence across every platform in your vertical and follows up within one business day. No price, no obligation.
Every 5-star profile keeps another pet family in your care. Book a confidential audit and see exactly how your clinic ranks against every competitor in your service area.
Pick the item and start now
One review on your Google Business Profile.
$397flat
Start Google removal, $397One review on your Yelp business page.
$697flat
Start Yelp removal, $697One article, complaint page or listing ranking for your name.
$497flat
Start link removal, $497Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days. Google, Yelp and the sites we file with make the final decision.
Not sure which one applies? Get a free veterinary clinic audit first
Starting with medical and health. Healthgrades, Zocdoc, RealSelf, Vitals and Yelp alongside Google.
Healthcare
Protect provider ratings across Google, Healthgrades, WebMD, and Zocdoc.
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Injectables, laser, and body-contouring med spas: reputation protection for the highest-velocity aesthetic-medicine segment.
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Physician-led aesthetic medicine practices: injectables, energy devices, and elective self-pay treatment plans backed by board-certified oversight.
Explore Medical Aesthetics →Cosmetic Dermatologists
Cosmetic dermatology practices: reputation protection at the intersection of medical credibility and aesthetic conversion.
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FUE, FUT, and PRP hair restoration clinics: reputation protection for a high-ticket, results-driven aesthetic segment.
Explore Hair Restoration Clinics →LASIK Centers
LASIK, SMILE, and refractive-surgery centers: protect the star rating that converts elective vision-correction consults.
Explore LASIK Centers →Fertility Clinics
IVF, IUI, and egg-freezing fertility clinics: reputation protection at the intersection of the highest-anxiety, highest-ticket medical decisions.
Explore Fertility Clinics →
