A review of our artificial turf installer is actually about a different company with the same name. Can it come down?+
Yes. Misdirected reviews violate the relevance rules on both Google and Yelp. We document the other company, the location mismatch and anything in the review that cannot apply to you, and file it as off-topic content.
Someone we never served left a one-star on our artificial turf installer profile. What now?+
That is the most common removal case in home services. We file it under the platform's genuine-experience policy with a note that no service record, invoice or contact exists for the reviewer. Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. No claim or form needed. We review and issue it within 5 business days. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
What if the reviewer of our artificial turf installer is a real customer who is exaggerating?+
A real customer's exaggeration is an opinion, and opinions are not removable. What is reportable are specific false facts and rule violations inside the review: threats, private information, or accusations about a named employee. The free scan separates the two before you decide to pay.
How long does artificial turf installers review removal typically take?+
Most Google removals: 7–21 days. Yelp and other platforms: typically 60–90 days. The platform decides the timing. Complex cases are quoted individually through the Custom Care Plan with their own timeline.
Do you remove legitimate negative reviews?+
No. We only pursue reviews that violate a platform's Terms of Service: fake, off-topic, defamatory, extortive, or conflict-of-interest. Legitimate complaints are addressed via a response strategy, not deletion.
Can you remove reviews from non-clients or competitors targeting an artificial turf installer?+
Yes. Non-client, competitor-planted, and coordinated defamation campaigns targeting artificial turf installers are among the highest-success ToS-violation categories we successfully remove.
Is this compliant with FTC and platform policy?+
Yes. Every workflow (outreach, invitations, responses, removal appeals) is aligned with the FTC Endorsement Guides and each platform's ToS. We keep audit-ready logs of every action.
How quickly can monitoring find new reviews?+
Monitoring can surface newly published reviews after platform feeds update. It does not promise review volume or ranking changes.
How is pricing structured?+
Removal is priced per item: $397 Google, $697 Yelp, or $497 other sites and harmful links upfront. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal. Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. No claim or form needed. We review and issue it within 5 business days.
What if a removal request is denied?+
We escalate through documented appeal channels. For upfront payments, the applicable refund applies if the item remains live; Pay upon removal is charged only after documented removal.