Short answer
A commercial real estate firm can get a Google or Yelp review taken down when the review breaks that platform's published content policy. Reputation Medics files the case for $397 per Google review and $697 per Yelp review. Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
Yes, when the review breaks a published platform policy. A truthful account from a real customer stays up, however harsh it reads. Google, Yelp, and the sites we file with make the final removal decision. For upfront payments, what we guarantee is the refund of the removal fee, reviewed and issued by us, if the item remains live past the applicable 30-day or 90-day deadline.
$397 per Google review, $697 per Yelp review, and $497 per harmful link on another site. One price per item, no retainer. Pay upfront. If the specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund the removal fee to your original payment method. No claim or form needed. We review and issue it within 5 business days. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
Reviews that map to a published policy: a reviewer who was never a customer, a competitor or former employee, off-topic content, private details about staff, prohibited language, or specific factual claims your records contradict.
Most Google removals: 7–21 days. Yelp and other platforms: typically 60–90 days. The platform decides the timing. Complex cases involving defamation, legal escalation, coordinated attacks, or many items across platforms are quoted individually through the Custom Care Plan, with their own timeline. Google, Yelp, and the sites we file with make the final removal decision. For upfront payments, what we guarantee is the refund of the removal fee, reviewed and issued by us, if the item remains live past the applicable 30-day or 90-day deadline.
One side of a home sale is worth about $10,663 in revenue. The value and basis use the cited benchmarks below.
The start form takes a few minutes if you have these four things in front of you. Nothing else is required to open the case. The full list is below.
Each value is revenue to the business. Estimates and examples show their arithmetic inline. Sourced values and margins are cited at the end of this page.
| Job | Value (revenue) | Basis |
|---|---|---|
| One side of a home sale | $10,663 | Estimate: $410,100 median home price × 2.6% buyer-side commission |
| Tenant placement | $1,059 | Estimate: 70.6% placement fee × assumed $1,500 monthly rent |
| Managed unit, per year | $1,212 | Estimate: $101.04 average monthly fee × 12 months |
Run your own numbers on the Commercial Real Estate Firms revenue calculator.
Every case cites a documented policy violation. If the review maps to none of these, we say so before you pay.
Not a real customer
The reviewer never bought from you. Wrong business, a competitor, or someone repeating a story they were told.
Conflict of interest
A competitor, a former employee, or anyone with a stake in making the rating drop.
Off-topic content
A complaint about something other than the work you did, or a rant about an unrelated dispute.
Personal information
Names of staff, phone numbers, addresses, or other private details the platforms prohibit.
Hate speech, threats, profanity
Language that breaks the platform's prohibited-content rules regardless of whether the visit happened.
Defamatory or provably false claims
Specific factual assertions about the job that your records contradict.
Clients choosing a commercial real estate firm are choosing someone to trust with the largest asset they own. They read reviews looking for the one story that tells them what you are like when a deal goes wrong.
The interview shortlist
Owners and investors pick two or three firms to interview from Google and Zillow, Realtor.com and Redfin. The newest reviews decide the list, and a one-star from a tenant or a losing bidder counts the same as one from a client.
The tenant and applicant review
Property managers collect reviews from people they had to say no to: rejected applicants, evicted tenants, deposit disputes. Prospective owners read those as client experiences unless they are removed or clearly off-topic.
The fee-dispute read
A review that says "hidden fees" or "kept my deposit" is read as a warning about money by every owner considering a management contract, and money is what management contracts are about.
A commercial real estate firm is reviewed by people on both sides of a deal, and most of them never became clients. These are the profiles those reviews land on. Google, Zillow, Realtor.com, ApartmentRatings and Yelp.
Google Business Profile
Dominant driver of listing and property-management inquiries: sub-4.7★ firms are filtered out of the map pack.
Zillow
Category-defining real-estate directory: agent and property-manager ratings drive inquiries.
Realtor.com
High-intent buyers and tenants comparing listings and firm profiles in every metro.
Redfin
Verified-agent directory driving buyer-side inquiries in urban markets.
Better Business Bureau
Trust anchor for property-management, commercial, and high-net-worth engagements.
Yelp
Consumer-facing discovery for property management and tenant-facing services.
Four attempts come up over and over. None of them removes anything, and two of them make the review more visible than it was.
Replying to the review
A public reply moves the review to the top of the profile and marks it as active. It does not remove anything, and on a review that names facts a commercial real estate firm can disprove, a measured reply reads to a stranger as a dispute rather than a correction.
Treating a losing bidder review as unavoidable
Someone who lost a bidding war, or a tenant whose application was denied, was not a customer of the transaction they are reviewing. That is a listed policy ground, and it needs to be filed as one.
Flagging it once and waiting
The in-product flag is a single yes-or-no submission with no place to attach records or cite the policy clause. When it comes back declined there is nothing to appeal, because nothing was argued.
Sending a demand letter to the reviewer
Section 230 protects the platform, not the reviewer, so a letter can work on the author. It also frequently produces a second review about the letter, and it does nothing about the copy already indexed in search results.
Some reviews have no policy ground, and saying so is part of the job. A commercial real estate firm should not pay for a case that cannot be argued.
A real customer's honest complaint
If the reviewer bought from you and described what happened, the review stays up. No filing changes that, and a commercial real estate firm should not pay for a case that has no policy ground.
An opinion you disagree with
Overpriced, slow, rude, not worth it: these are opinions, and platforms protect them. A factual claim your records contradict is different, and that is what a filing argues.
A one-star with no text
A rating on its own is hard to argue unless the account itself breaks policy, for example a competitor, a former employee, or a review posted to the wrong business.
Anything already removed
If the item comes down before the case is filed there is nothing to remove, and nothing to charge for. Send the link and we check it first.
Sellers and renters search a neighborhood plus the service and compare the map results side by side. Rating and count feed that ranking before anyone reads a bio.
Google's published local ranking factors, the metro list, and what one local job is worth are on the Commercial Real Estate Firms local search page.
Nothing here is a promise of removal, because that decision belongs to the platform. Most Google removals take 7–21 days; Yelp and other platforms typically take 60–90 days. Complex cases use a Custom Care Plan with their own timeline.
Day 0 · Free scan and eligibility read
We pull the live review or page from Google and Zillow and Realtor.com, quote it verbatim, and say which policy it breaks. If nothing breaks a rule we say so and take no fee.
Days 1-3 · Filing with the transaction record
Non-clients, losing bidders and tenants in dispute produce most of these reviews, so the filing shows what relationship existed, or that none did, and which policy the content breaks.
Platform moderation
Google evaluates reports against its prohibited and restricted content policy; most Google removals take 7–21 days. Yelp and other platforms typically take 60–90 days. The platform decides the timing.
Days 10-21 · Appeal where the first report is declined
A declined report is not the end. Google provides an appeal route for reviews it decides to keep, and a second filing that cites a different policy ground and better evidence is often what moves it.
Day 30 (Google) / Day 90 (Yelp & other platforms): refund deadline
Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days. No claim or form is required. Refunds are issued within 5 business days of the deadline.
The start form takes a few minutes if you have these four things in front of you. Nothing else is required to open the case.
No transaction
Losing bidders and prospects who never signed are reportable
A review from someone who lost a bid, toured once, or never became a client is not a customer experience. For a commercial real estate firm, the transaction record is what turns that into a filing under the genuine-experience ground.
Google Maps Help — Prohibited and restricted content policy for Maps user contributions
Named agents
Unsupported accusations against a named agent fall under harassment policy
Google's Maps contributions policy prohibits harassment and personal attacks against individuals. Reviews accusing a named agent or property manager of fraud or discrimination with nothing behind them are filed on that ground and quoted exactly.
Google Maps Help — Prohibited and restricted content policy for Maps user contributions
16 CFR Part 465
Buying reviews to bury a bad one is a federal violation, not a shortcut
Since October 21, 2024 the FTC rule on consumer reviews bans fake reviews, insider reviews presented as customer reviews, and paying for positive or negative reviews, with civil penalties available per violation. For a commercial real estate firm that leaves two lawful moves: earn real reviews, and report the ones that break platform policy.
U.S. Federal Trade Commission, 2024 — Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465)
Policy grounds only
Google removes reviews that break a policy, not reviews you dislike
Google's own help documentation says any review can be reported but only content that violates its policies is eligible for removal. That is why a case starts by matching the wording to a named policy: fake engagement, off topic, impersonation, harassment, personal information or conflict of interest.
Google Business Profile Help — Report inappropriate reviews on your Business Profile
You pay the removal fee upfront so we can begin work. If a specific Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days of payment, we refund that item's removal fee to your original payment method after our review. No claim or form is required. Refunds are issued within 5 business days of the applicable deadline. Google, Yelp, and other third-party sites make the final removal decision. Pay upon removal: save a card, pay $0 today, and pay $50 more per item only once each removal is documented. No refund term applies because nothing is charged before removal.
Google, Yelp, and the sites we file with make the final removal decision. For upfront payments, what we guarantee is the refund of the removal fee, reviewed and issued by us, if the item remains live past the applicable 30-day or 90-day deadline.
Frequently, yes. Platforms judge whether the reviewer had a genuine customer relationship with the business being reviewed. A rejected applicant reviewing a management firm often has not, and a tenant angry about an owner's decision is often reviewing the wrong party. We describe the relationship in the report without disclosing private application details.
Unsupported accusations of illegal conduct against a business or a named employee fall under harassment and defamation rules on Google and Yelp. We quote the language and file the report. The platform decides, and for upfront payment, the applicable 30-day Google or 90-day Yelp refund applies if the review remains live.
No, that is a harmful link case at $497. Complaint sites and forum threads have their own removal and de-indexing routes, and the free scan identifies which applies before you pay.
Each line below is the figure as its publisher states it, with the citation beside it. Nothing here is averaged, adjusted, or restated.
Median existing-home price of $410,100. The commission figure on this page is that price at the 2.6% buyer-side rate measured after the August 2024 settlement, which is arithmetic over two cited inputs. Limitation: the 2.6% rate comes from analyst Mike DelPrete's dataset covering only the first months after the settlement.
National Association of Realtors · 2025 — Metro area median home prices, fourth quarter 2024
Average monthly management fee of 8.49% of collected rent, average flat fee of $101.04 per unit per month, and a tenant-placement fee averaging 70.6% of one month's rent, from advertised rates across 80 metros. Limitation: survey content dates to 2022 and reflects advertised rather than collected pricing.
iPropertyManagement · 2022 — Average property management fees
Metro area median home prices, fourth quarter 2024 (2025)
National Association of Realtors
Median existing-home price of $410,100. The commission figure on this page is that price at the 2.6% buyer-side rate measured after the August 2024 settlement, which is arithmetic over two cited inputs. Limitation: the 2.6% rate comes from analyst Mike DelPrete's dataset covering only the first months after the settlement.
Average property management fees (2022)
iPropertyManagement
Average monthly management fee of 8.49% of collected rent, average flat fee of $101.04 per unit per month, and a tenant-placement fee averaging 70.6% of one month's rent, from advertised rates across 80 metros. Limitation: survey content dates to 2022 and reflects advertised rather than collected pricing.
Prohibited and restricted content policy for Maps user contributions
Google Maps Help
The policy list a removal report has to cite: fake engagement, off-topic content, impersonation, harassment, personal information and conflicts of interest.
Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465) (2024)
U.S. Federal Trade Commission
Federal rule effective October 21, 2024. Bans fake or AI-generated reviews, reviews by insiders presented as customers, and buying positive or negative reviews. This is why removal has to be argued on policy grounds instead of countered with bought reviews.
Report inappropriate reviews on your Business Profile
Google Business Profile Help
Google's own documentation of the report route: any review can be reported, only reviews that break a content policy are eligible for removal, and the decision is Google's.
Yelp for Business Support Center
Yelp states that reported content is evaluated by its moderators and that the evaluation may take several days, with an email sent when it is done.
Paste the review, tell us which platform, and choose upfront payment or Pay upon removal. Upfront fees are refunded after our review if a Google review is not removed within 30 days of payment, or a Yelp review or other-platform item is not removed within 90 days.
Starting with real estate and property. Google, Zillow, Realtor.com, ApartmentRatings and Yelp.
Real Estate
Zillow, Realtor.com, Redfin: buyers compare agents by star rating first.
Explore Real Estate →Property Management Companies
Residential and commercial property-management companies: reputation protection for a recurring-revenue, tenant-and-owner-facing segment.
Explore Property Management Companies →Healthcare
Protect provider ratings across Google, Healthgrades, WebMD, and Zocdoc.
Explore Healthcare →Plastic Surgeons
Elective-care buyers scrutinize every star. Protect your before-and-after story.
Explore Plastic Surgeons →Dental Practices
Every new-patient acquisition starts with a Google review. Own that moment.
Explore Dental Practices →Chiropractors
Wellness-buyers filter by rating first. Keep your practice above the cutoff.
Explore Chiropractors →Veterinary
Pet parents research obsessively. Your reviews decide who they trust with family.
Explore Veterinary →Legal Services
Prospective clients vet attorneys through reviews before they ever call.
Explore Legal Services →Financial Services
Fiduciary trust is built, and destroyed, one review at a time.
Explore Financial Services →
